Support

Answers to the most common questions about Crown. If you can't find what you need, contact us at the bottom of this page.

Signing in or creating an account

You don't need an account to start: you can play as a guest straight away. To keep your games and rating across devices:

Go to You → Add email, enter your email address and tap Send code.
Enter the 6-digit code we email you and tap Verify. Your guest games stay with you.
On a new device, go to You → I already have an account and sign in with the same email.

If the code doesn't arrive within a few minutes, check your spam folder, then try again.

Starting a game

On the Home screen, choose Crown Chess or Regular chess, then pick how to play:

Against the computer, at the level you choose.
With a friend: send them the invite link and the game starts when they join.
Rated online: matchmaking finds an opponent near your rating. Rated play needs an email on your account.
On this device: pass and play with someone next to you, no connection needed.

New to Crown? The ten short lessons under Learn teach the rules on the board, and the full rules are always available.

Reporting a bug or contacting the team

After each game you can leave feedback in the short form that appears — it's the quickest way to tell us something went wrong. For anything else, email us. It helps to include your device, the app version and what you were doing when the problem happened.

Account and data

Deleting your account: go to You → Delete account. This removes your account and games and can't be undone.
Personalised ads: in the mobile apps, go to You → Privacy choices to turn them off.
Your data: how the game uses your information is explained in the game's privacy policy.

Contact

Email us at [contact email]. We read every message.